This is a list of questions we are often asked. For answers to many of these questions or others, please read our shop policies


Q: where can i find your yarn and project bags?

A: We sell our yarn and project bags mainly through our Etsy shop, The Fawn and The Fox. You can also find our hand dyed yarn at Stash Lounge in Calgary, AB. 

 

q: when will you be adding new items to your etsy shop?

A: We add new items to our Etsy shop every other Friday. To see the exact time, and date of our next shop update please visit our homepage, or @thefawnknits on instagram

 

Q: can i make a custom order for a project bag or skein of yarn i want?

A: We are now accepting custom orders for yarn. Unfortunately, we are no longer taking custom orders for project bags.

Some important things about custom orders:

- a 10% fee will apply to all custom orders

- custom orders will ship 2-3 weeks from the date ordered. Please message us for the current turnaround time. 

- yarn must be paid for in full before we will begin work on your order. 

If you are interested in placing a custom order for yarn, please send us a message on Etsy. 

If there is a colorway or type of project bag you want to see in the shop, please let us know! We do our best to make things our customers want. If you write us an email in the "Contact" section, or send us a message on Etsy, we will do our best to put what you're looking for in the shop in our next update. *Items are always sold on a first come, first serve basis. We do not create reserved listings (except for when a custom order is placed), in order to make things fair for everyone*

 

Q: why do i have to pay so much for shipping?

A: Our shipping rates are determined by Canada Post. In order to not lose money on every order, we have to charge what Canada Post charges us to ship things. Unfortunately, rates are sometimes expensive, even on small items like stitch markers and mini skeins. We do refund shipping overages of $5 CAD or more, if you do pay too much. After being in this business for several years, we are confident our shipping rates are very accurate, and very comparable to other Etsy shops. 

 

q: My package hasn't arrived yet. do you have a tracking number for it?

A: All packages sent outside of Canada are sent without a tracking number. We do this because it can greatly increase the cost of shipping to purchase tracking info. If you would like a tracking number on your package, please let us know either before ordering, or immediately after placing your order. We are happy to give you a shipping quote and sell you a shipping upgrade. 

Sometimes international packages may take up to 6 weeks to arrive, as they are sometimes held up at customs. 

 

Q: Can you mark my package as a "gift" or at a lesser value so i won't get charged duties and taxes in my country?

A: Some countries charge duties and taxes on packages. This is sadly beyond our control. We are unable to mark packages as "gift" or at a lesser value, as this is against the law. 

 

q: i am a yarn shop owner. Can i place a wholesale order and sell your yarn in my store?

A: *IMPORTANT* I am currently not taking any more wholesale orders until further notice, as I am expecting my first baby and will be going on maternity leave shortly. I unfortunately am not sure at this time when I will be able to offer wholesale again. If you are interested in a future wholesale order, please send us an email or etsy message, and we will let you know once wholesale becomes available again. We can also provide you with a wholesale price sheet and list of our policies for you to look over. 

We are also unable to do trunk shows, craft fairs or markets at this time. You can certainly let us know about your event, if you'd like. We would love to be considered for future dates. 

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Below are some of our wholesale policies, during regular business operations:

We accept wholesale orders based on the current volume of orders we have in our shop. If you are interested in placing a wholesale order, please send us a detailed message (either from the Contact section of this website, or in an Etsy message) and let us know what specific products (yarn bases and colorways) you are interested in, the size of the order, and the date you would like the order to be finished. We will work with you to come up with a plan you'll be happy with. 

Some important notes:

- the minimum wholesale order size is 30 skeins of yarn (minimum of ten skeins per colorway).
- we offer a discount on wholesale orders based on the order size. Buyers are responsible for ALL shipping costs (wholesale orders are always sent with a tracking number). We are happy to give you a shipping quote before you place your order. 
- the general turnaround time is 4-6 weeks (depending on the order size)
- if you are interested in a custom colorway, we charge an additional 20% for this service
- a minimum payment of 50% of the total order cost must be made at the time the order is placed. The second 50% of payment is made when your order ships. 
- we no longer make project bags in wholesale quantities. 

For more information, please read our shop policies on Etsy